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“Luxury 2.0: Defining The Future of The Luxury Experience”
Keller Williams: Keller Williams Luxury Symposium

 

“Modern Luxury Workshop:
•    The Future of Luxury
•    The Experience Foundation
•    Delivering Experience at Scale
•    Making The Business Case and ROI for Experiences”
Jaguar Land Rover North America: Four one-day workshops to all JLR North America dealership owners

 

“Winning Through Customer Experience:
The Pay-Off of Exceptional Service & Memorable Moments”
Hyosung: Hyosung’s Americas 2026 kick-off event

 

“Winning Through Customer Experience: Transforming Ordinary Transactions into Unforgettable Experiences:
Why it Matters and How to Do it”
Sonic Automotive: Sonic’s Annual Leadership Conference

 

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“Luxury 2.0: Defining The Future of The Luxury Experience”
Zonda: Elevate Conference: The Art of High-Rise Luxury Living

“Winning Through Customer Experience:
The Pay-Off of Exceptional Service & Memorable Moments”
Arrow Electronics: Arrow Technology Summit

“Delivering Exceptional Member Experiences:
Transforming Ordinary Transactions into Unforgettable  Experiences”
Valley Strong Credit Union: Company-wide workshop

“Guiding Principles to Create Unique Customer Experiences & Exceptional Service”
CSSA: CSSA Napa Conference

“Setting the Stage for Excellence:
The Future of Leadership in Healthcare”
Baptist Health Hospital System: Annual Leadership Conference

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“Setting the Stage for Excellence:
The Future of Leadership in Healthcare”
AAPL: Annual Leadership Conference

 

“Building A World-Class Customer Experience: 
From Exceptional Service to Memorable Moments”
Shane Homes: Company-wide workshop

 

“Multifamily Branding: Why It Matters and How to Build It”
Zonda: Multifamily Executive Conference

 

“Market Forces Challenging Leadership Today: Evolving Consumer Behavior”
Zonda: Builder 100 Conference

 

“Market Force Challenging Leadership Today:
Impact & Lessons for The C-Suite”
ALM First: ALM First Financial Forum

 

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“As a true CX expert, Antonia crushed it and inspired the team to look deeper and go beyond the status quo. I'm always grateful for the insights and energy Antonia brings to the table." Chris King, CRO, Hyosung

Copyright 2026 Antonia J.A. Hock / The AHA Group. All rights reserved.

Antonia J.A. Hock is the Founder & President of The AHA Group.

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